Reference and Referral Information
Area Agencies on AgingMissouri Community Action AgenciesSocial Services, Income and Family MaintenanceConsumerEmploymentLegal ServicesTransportationHealth Care InformationBy David P. Sykora, Executive Director of the St. Louis Area Agency on Aging, and his staff.
Editor’s Note: The following is a partial listing of the many agencies and organizations in Missouri that aid senior citizens. Most of the individual agencies listed can better inform you of the spectrum of services offered in Missouri.
Area Agencies on Aging (AAA)
For information on programs available in your area which benefit senior citizens and persons with disabilities, contact the Area Agency on Aging (AAA) in your community or the Community Action Agency (CAA) nearest you. Persons in St. Louis County may also contact the St. Louis County Office of Family and Community Services, County Older Resident Program (CORP), 121 South Meramec, Clayton, MO 63105, (314) 615-4516, TTY (314) 615-4425.
Care Connection for Aging Services
106 West Young
Warrensburg, MO 64093
(660) 747-3107
(800) 886-4699
Central Missouri Area Agency on Aging
1121 Business Loop 70 East
Columbia, MO 65201
(573) 443-5823
(800) 369-5211
Mid-America Regional Council
600 Broadway, Suite 300
Kansas City, MO 64105-9990
(816) 474-4240
(800) 593-7948
Mid-East Area Agency on Aging
14535 Manchester
Manchester, MO 63011
(636) 207-0847
(800) 243-6060
Northeast Missouri Area Agency on Aging
815 N. Osteopathy
Kirksville, MO 63501
(660) 665-4682
(800) 664-6338
Northwest Missouri Area Agency on Aging
211 South Polk,
Albany, MO 64402
(660) 726-3800
(888) 844-5626
St. Louis Area Agency on Aging
634 North Grand Blvd., 7th Floor
St. Louis, MO 63103
(314) 612-5918
(877) 612-5918
Southeast Area Agency on Aging
1219 N. Kingshighway, Suite 100
Cape Girardeau, MO 63701
(573) 335-3331
(800) 392-8771
Southwest Area Agency on Aging
1735 South Fort
Springfield, MO 65807
(417) 862-0762
(800) 497-0822
Region X Area Agency on Aging2701 Bird Street
Joplin, MO 64804
(417) 781-7562
MISSOURI COMMUNITY ACTION AGENCIES Central Missouri Counties
Human Development Corporation 807B N. Providence
Columbia, MO 65203
(573) 443-8706
(800) 706-1742
Community Services, Inc. of Northwest Missouri
1212 South Main
PO Box 328
Maryville, MO 64468-2604
(660) 582-3113
Delta Area Economic Opportunity Corporation 99 Skyview Drive
Portageville, MO 63873
(573) 379-3851
(800) 748-8320
Green Hills Community Action Agency
1506 Oklahoma Avenue
P.O. Box 278
Trenton, MO 64683
(660) 359-3907
Human Development Corporation of Metro St. Louis
929 North Spring
St. Louis, MO 63108
(314) 613-2200
East Missouri Action Agency 107 Industrial Drive, P.O. Box N
Park Hills, MO 63601
(573) 431-5191
(800) 392-8663
Missouri Ozarks Community Action, Inc.
Box 69, 306 S. Pine
Richland, MO 65556
(573) 765-3263
(800) 876-3264
Missouri Valley Human Resource Community Action Agency
1415 S. Odell
Marshall, MO 65340
(660) 886-7476
Northeast Community Action Corporation
(Central Office)
16 North Court Street
Bowling Green, MO 63334
(573) 324-2231
(800) 748-7636
Ozarks Area Community Action Corporation
215 South Barnes
Springfield, MO 65802
(417) 862-4314
Economic Opportunity of Greater St. Joseph
Community Action and Partnership 817 Monterey
St. Joseph, MO 64503
(816) 233-8281
(866) 664-0432
Economic Security Corporation of Southwest Area 302 South Joplin
Joplin, MO 64801
(417) 781-0352
Ozark Action, Inc. 710 East Main St.
West Plains, MO 65775
(417) 256-6147
Jefferson-Franklin Community Action Corporation #2 Merchant Dr.
Hillsboro, MO 63050
(636) 789-2686
Community Action Agency of St. Louis County, Inc.2709 Woodson Road
St. Louis, MO 63114
(314) 863-0015
S. Central Missouri Community Action Agency
P.O. Box 6, Old Alton Road
Winona, MO 65588
(573) 325-4255
Greater Community Services of Kansas City 6323 Manchester Avenue
Kansas City, MO 64133-4717
(816) 358-6868
W. Central Missouri Community Action Agency 106 West 4th St
Appleton City, MO 64724
(660) 476-2185
(800) 293-3532
SOCIAL SERVICES, INCOME AND FAMILY MAINTENANCE
The Missouri Department of Health & Senior Services and the Division of Family Services have offices located throughout the state to assist older persons in maintaining an adequate standard of living. Consult your telephone directory for the nearest office. Look under the major heading of "Missouri-State of" and find either “Department of Health & Senior Services” or "Division of Family Services".
The Department of Health and Senior Services (DHSS) - The basic services available through the DHSS offices include placement, counseling, information and referral, and in-home (homemaker) services. For information, write to the Department of Health and Senior Services, PO Box 570, Jefferson City, Missouri 65102 or call (573) 751-6400 or (800) 835-5465.
The Department of Health and Senior Services also coordinates a protective services program for Missourians 60 years of age and older. To aid in identifying elderly persons who are in need of protective services, the Department of Health & Senior Services has a 24-hour toll-free hotline. This hotline will speed investigations and assistance to anyone needing immediate services. The hotline number is 1-800-392-0210.
The Division also strives to maintain a high standard of living for individuals residing in long-term care facilities in Missouri through inspection, certification, and licensure.
The Division of Family Services - Can help eligible individuals with income maintenance, medical assistance, food stamps, and other financial assistance. For the office in your area consult the white or blue government pages of the telephone directory under the major listing "Government Offices-State of Missouri”, and find "Family Services” or call (800) 977-7777.
Medicare Hotline - Call 1-800-633-4227 for questions concerning Medicare.
Social Security Administration - Offices are located throughout the state. Consult the blue pages of the telephone directory for the office nearest to you. Call toll-free 1-800-772-1213.
Veterans’ Administration - Consult the blue pages of the telephone directory for the office nearest you or call toll-free 1800-827-1000.
Railroad Retirement Board - Two Missouri offices provide assistance for railroad employees and their families. In Kansas City, Missouri, call: (816) 426-5884 or (800) 808-0772 In St. Louis, Missouri, call (314) 539-6220
Rural Development – This agency provides housing loans and a limited number of grants to individuals or families in order to provide decent, safe, and adequate housing. The number of the Missouri office, located in Columbia, is (573) 876-0976. The number of the St. Louis office is (636) 789-2441.
St. Louis Housing Authority - In Missouri there are two centers for this agency. HUD provides housing subsidy programs to individuals who qualify. In St. Louis County, call: (314) 428-3200 In St. Louis, City, call (314) 531-4770
Additional Federal Government Programs The Federal Government maintains a FEDERAL INFORMATION CENTER telephone service for answering and referring calls on Federal programs. These numbers are toll-free. All other areas call 1-800-333-4636.
CONSUMER
Better Business Bureau of Kansas City 8080 Ward Parkway, Suite 401
Kansas City, MO 64114
(816) 421-7800
Missouri State Department of Insurance 301 West High Street, Room 530
Jefferson City, MO 65101
1-800-726-7390
Missouri Association of Life Underwriters P.O. Box 1729
Jefferson City, MO 65102
(573) 634-5202
Better Business Bureau
15 Sunnen Dr.
St. Louis, MO 63143
(314) 645-3300
Consumer Protection Division of the Attorney General's Office
Jefferson City, MO 65102
1-800-392-8222
In St. Louis:
815 Olive St., Suite 200
St. Louis, MO 63101
(314) 340-6815
In Kansas City, MO
(816) 889-5000
In Springfield:
(417) 895-6567
EMPLOYMENT
For information on the Association on Aging Retired Persons (AARP) employment program, if you live in the City of St. Louis, please call (314) 918-7563. If you live in St. Louis County, please call (314) 830-3600. If you live in Madison County, please call (618) 254-0195. If you live in St. Clair County, please call (618) 397-5445.
Missouri Division of Employment Security JOB SERVICE OFFICES are located throughout the State of Missouri. Consult the yellow pages under the "Employment Agencies' and look for Job Service. You may also look under the major listing "Missouri -State of" in the blue pages and find "Division of Employment Security".
In St. Louis, Missouri, the FEDERAL JOB INFORMATION CENTER number is (314) 539-2285
For EMPLOYMENT DISCRIMINATION problems, contact the U.S Government Wage and Hour Division, U.S. Department of Labor:
Kansas City - call (913) 551-5721 or (866) 487-9243
St. Louis - call (314) 539-7800 or (800) 669-4000
LEGAL SERVICES
When you are in need of legal assistance, contact the free legal service organizations listed below or consult your local telephone directory for branch offices.
Legal Aid of Western Missouri, Inc.
1125 Grand Avenue, Suite 1900
Kansas City, MO 64106
(816) 474-6750
Legal Services of Eastern Missouri, Inc.
4232 Forest Park Avenue
St. Louis, MO 63108
(314) 534-4200
1-800-444-0514 toll free
Lasting Solutions Project
Domestic Violence and Abuse
4232 Forest Park Avenue
St. Louis, MO 63108
(314) 534-4200, Ext. 1244
(800) 444-0514
Legal Services of Eastern Missouri, Inc.
Hannibal Office:
The Federal Building
801 Broadway P.O. Box 1276
Hannibal, MO 63401
(573) 248-1111
1-800-767-2018 toll free
Mid Missouri Legal Services Corp.
205 E. Forest Street
Columbia, MO 65203
(573) 442-0116
1-800-568-4931 toll free (9-11am)
Legal Services of Southern Missouri
2872 South Meadowbrook
Springfield, MO 65807
(417) 881-1397 or
1-800-444-4863 toll free
Legal Services of Southern Missouri
Rolla Office:
1412 Highway 72 East
P.O. Box 135
Rolla, MO 65402
(573) 341-3655
1-800-999-0249 toll free
Legal Services of Southern Missouri
Charleston Office: P.O. Box 349
116 North Main
Charleston, MO 63834
(573) 683-3783
1-800-748-7456 toll free
If a legal aid office cannot handle your case, check the sources listed below for referral to the private bar in your community or contact your local office of the Area Agency on Aging (listing at the front of this section) for further information.
Missouri Lawyer Referral Service
P.O. Box 119
Jefferson City, MO 65102
(573) 636-3635
Lawyer Referral Service of Kansas City Bar Association (816) 221-9472
Bar Association of Metropolitan St. Louis Lawyer Referral Service
St. Louis, MO 63101
(314) 621-6681
Hours: 8:30 a.m. - 3:00 p.m.
Monday - Friday
NO WALK-INS, TELEPHONE CALLS ONLY
TRANSPORTATION OATS, INC. – Senior citizens should contact the regional office of OATS, Inc. for details about how OATS buses operate in your county.
East:
2572 Lemay Ferry Road
St. Louis, MO 63125
(314) 894-1701
Northeast:
401 West Elm, P.O. Box 613
Shelbina, MO 63468
(573) 588-2103
1-800-654-6287
Southwest:
3259 E. Sunshine, Suite L
Springfield, MO 65804
(417) 887-9272
1-800-770-6287
Mid-Missouri: 601 Business Loop 70W, Suite 216A
Columbia, MO 65203
(573) 449-3789
1-800-269-6287
Northwest:
2921 N. Belt Highway
St. Joseph, MO 64508
(816) 279-3131
1-800-831-9219
West:
2501 West Main
Sedalia, MO 65301-2572
(660) 827-2611
1-800-276-6287
Administrative Offices:
OATS, Inc.
2501 MaGuire Blvd., Ste. 101
Columbia, MO 65201
(573) 443-4516
1-888-875-6287
For transportation information in other areas:
St. Louis City –
Senior Citizens and persons with disabilities should contact the St. Louis Area Agency on Aging at (314) 612-5918 or (877) 612-5918. A caregiver transportation program that reimburses caregivers in part for some of their transportation expenses is also available.
St. Louis County –
The St. Louis County Office of Family and Community Services, County Older Resident Programs (CORP) has a transportation program, 121 South Meramec, Clayton, MO 63105, (314) 615-4516.
Kansas City Area – Share-A-Fare: (816) 346-0809 or (816) 842-9070. Door to door transportation for persons that are elderly or persons with a disability. Once the application is turned in, there is a 21 day wait before services will begin.
Southeast Missouri Senior citizens in the Southeast part of Missouri should contact the Southeast Missouri Transportation Services (SMTS) at 1800-392-0754. Call the Department of Health and Senior Services or the Division of Family Services office nearest you for more information.
HEALTH CARE INFORMATION Care Giving in America, Kansas City’s Resource Guide to the Most Important Health Care Issue of the 21st Century, available from:
Alliance on Aging 7312 Antioch, Suite D
Merriam, Kansas 66204
(913) 236-8700
The Family Conservancy
626 Minnesota
Kansas City, Kansas 66101
(913) 342-1110
Center for Practical Bioethics111 Main St.
Kansas City, Missouri 64105
(816) 221-1100
(800) 344-3827
Local Investment Commission Aging Committee
3100 Broadway, Suite 226
Kansas City, Missouri 64111
(816) 889-5050
Metropolitan Lutheran Ministries
3031 Holmes
Kansas City, Missouri 64109
(816) 931-0027
Offers emergency assistance for utilities and medicine, a Senior Companion Program; a food pantry/commodity foods program; case management; a Phone Friends program; and a Friendly Visitor Program.
Jewish Senior Network
c/o Jewish Foundation of Greater Kansas City
5801 West 115th Street, Suite 201
Overland Park, Kansas 66211
(913) 327-4677
Offers information and referral services for all persons.
For people of the Jewish faith only: needs assessment, case management; and financial subsidies for goods and services as needed.
KC Connect Senior Info-Line
600 Broadway, Suite 200
Kansas City, MO 64105
(816) 421-4980
(800) 593-7948
A clearinghouse of resources information