Receptionist

Purpose: The receptionist is responsible for ensuring the switchboard is open from 8:00 a.m. to 5:00 p.m. on workdays, answering and directing calls, greeting visitors, and receiving front desk deliveries. Relief switchboard coverage is available for a one-hour lunch, morning and afternoon breaks of 15 minutes each, and otherwise as needed. The receptionist also provides general office administrative support.

General Qualifications: Must be well-organized and able to manage multiple priorities and anticipate needs. Must have the ability to interact effectively with staff of all levels and with callers and visitors. Must be adaptable, resourceful, efficient with a strong attention to detail. A high level of professionalism and ability to provide superb customer service is essential. 

Responsibilities:
•    Answer incoming calls and direct them appropriately
•    Provide callers with general information such as address, directions, website information, etc.
•    Greet visitors in a friendly, professional, and helpful manner
•    Receive front-desk deliveries and alert intended recipients promptly
•    Coordinate pickup of outgoing front desk packages
•    Monitor the mobar email inbox and respond to or direct inquiries as appropriate
•    Provide general office administrative support as directed
•    Send public information pamphlets for call-in orders when needed
•    Open and close the front desk and lobby area daily
•    Arrange and coordinate meetings/events including calendar invitations, catering, room setup, agenda, meeting materials, travel logistics, etc.
•    Prepare reports, emails, memos, letters using Microsoft Office and other tools
•    Maintain documentation and records of letters, memos, processes, reports, etc.
•    Assist with special projects, research, data collection, and other clerical tasks as assigned
•    Process invoices, reimbursements, and purchase requests
•    Perform other duties as assigned

Education and Experience:

High school diploma or equivalent.

Three years related experience or equivalent combination of education and experience.

Key Competencies:
•    Strong organizational, planning, and time management skills, with the ability to multitask and prioritize effectively
•    Proactive problem-solver with strong judgment and the ability to anticipate needs with minimal supervision
•    Must use considerable judgment when performing and planning tasks and carrying out instructions
•    Comfortable working independently while also contributing positively to a collaborative team environment
•    Proven ability to manage multiple tasks accurately and efficiently in a deadline-driven environment
•    High attention to detail and ability to perform administrative and executive support tasks with precision
•    High level of professionalism, discretion, and customer service orientation, especially under pressure
•    Excellent telephone etiquette
•    Excellent communication skills, including written, verbal, nonverbal, visual, and interpersonal
•    Punctual and dependable
•    Proficiency with telephone systems, standard office equipment and Microsoft Office products 
•    Broad understanding of the services, products, programs, and initiatives of The Missouri Bar, as well as the Bar’s mission and purpose

FLSA Classification: Non-exempt
Reports to: Chief Operating Officer

Supervises: NA
 
Physical Requirements:
•    Occasionally lifts and moves equipment and materials weighing up to 30 pounds.
•    Occasionally may require reaching, kneeling, bending and standing for short periods of time.

View all job openings at The Missouri Bar at MoBar.org/Working-at-the-bar.