The IT Support Specialist role is designed to provide essential technical assistance to end-users, troubleshoot hardware and software issues, and support the maintenance of IT systems. This position serves as a foundational step in IT, offering opportunities to develop skills in a dynamic environment.

IT Support Specialist

Purpose: The IT Support Specialist role is designed to provide essential technical assistance to end-users, troubleshoot hardware and software issues, and support the maintenance of IT systems. This position serves as a foundational step in IT, offering opportunities to develop skills in a dynamic environment. Candidates with an interest in C#.NET programming and SQL Server database administration will find additional opportunities to grow in these areas, contributing to both support and development tasks as needed.

General Qualifications: Basic understanding of computer hardware, operating systems (e.g., Windows), and common software applications (e.g., Microsoft Office). Familiarity with troubleshooting techniques and customer service principles. Strong communication skills and a willingness to learn. Ability to work independently and collaboratively within a team. Interest or basic knowledge in C#.NET programming and/or SQL Server database administration is a plus. Full-time availability with occasional after-hours support and some travel as required.

Responsibilities:

  • Provide first-line technical support to employees via phone, email, or in-person, addressing hardware, software, and network issues
  • Install, configure, and update computer systems, software applications, and peripherals (e.g., printers, scanners)
  • Troubleshoot and resolve basic networking issues, such as connectivity problems or password resets
  • Assist in maintaining IT documentation, including user guides and system configurations
  • Perform routine system maintenance tasks, such as backups, updates, and security checks
  • Escalate complex issues to senior IT staff as needed
  • Support small-scale C#.NET programming tasks, such as debugging code or assisting with application updates, under supervision
  • Assist with basic SQL Server database administration tasks, such as running queries, managing backups, or updating records, with guidance from senior team members
  • Other duties as assigned

Education and Experience:

  • High school diploma or equivalent required and 1-2 years of experience in IT environment
  • Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is a plus
  • Prior exposure providing technical support or working in IT environments is a plus
  • (Optional) Certifications or coursework in areas such as CompTIA A+, Microsoft Technology Associate (MTA), or equivalent are advantageous but not required

Key Competencies:

  • Problem-solving, critical thinking, and analytical mindset.
  • Patience and a customer-focused attitude.
  • Ability to explain technical concepts to non-technical people.
  • Eagerness to grow technical skills and adapt to new technologies.
  • Ability to work independently and as an effective team player
  • Ability to exercise discretion and independent judgment
  • Proficiency in the use of Microsoft Office programs including Outlook, Word, Excel, PowerPoint, and various databases
  • Enthusiasm for programming in C#.NET or working with SQL Server databases.

FLSA Classification: Non-Exempt
Reports to: Chief Operating Officer
Supervises: N/A

Physical requirements:

  • Routinely lifts and moves equipment and materials weighing up to 50 pounds
  • Occasionally may require reaching, kneeling, bending and standing for short periods of time
  • Regularly use fine motor skills to type, manipulate small objects and use computer tools with precision

EOE

To apply, please send a resume, cover letter, and salary expectations to hrdept@mobar.org.

View all job openings at The Missouri Bar at MoBar.org/Working-at-the-bar.